Florida School of Massage - Student Clinic Management Team Assured Clients received highest level of service as possible Assisted 27 Student Therapists daily and matched them to Clients based on Client needs and requests Suwannee Online - Owner 2007 - 2012 Designed, Developed and Implemented Website Services for clients Implemented Search Engine Optimization methods for better website performance Manager, Technical Support - Affinity Internet 2002 - 2007 Responsible for overall departmental metrics Effectively led a team of over 70 Support representatives and 6 direct reports in a 24 hour Contact Center Designed and implemented departmental intranet sites, to collaborate team information Assisted customers with issues on an escalation bases ensuring superb customer satisfaction Ensured quality resolutions took place between team and customers via phone, chat, email and community boards