Have you ever had a client who walks into the massage room with you and won’t even look up? They’re like a dark, stormy cloud. You can tell that something’s going on, but you don’t know what it is. Maybe they’re upset. Maybe they’re mad. Maybe they’re mad at someone else. Maybe they’re mad at you. So, what … Continue reading Dealing with Negative Massage Clients
Massage is for more than just the muscles. The skin, the fascia, and the lymphatic system are all affected, as well. Even the “boney landmarks” of the body—the knees, elbows, and the little knobs around the ankles benefit from, and can contribute to, a satisfying and relaxing massage experience. During a recent massage session, the … Continue reading Boney landmarks can be the most delicious part of a massage
Clients come to us in all kinds of states, and that can lead to not just potentially awkward situations, but sincere opportunities for you, as a massage therapist, to earn deeper trust from your clients by showing professional empathy and concern while maintaining a responsive, high level of care. Impatience on the part of the client is … Continue reading How to Approach the Impatient Massage Client
Now, we all know massage, itself, calms the nervous system through the power of our tactile sense, the sense of touch. Many massage therapists also use aromatherapy, applying or diffusing essential oils, because smell can be another way to help shift somebody into a healthier state. But what about sound? Music involves yet another sense, the auditory sense. … Continue reading Music in the Massage Room
So, how do you start your massage session? Not your intake, but the part of the massage where you’re actually making contact with the client’s body. A lot of great therapists will come back into the massage room, walk right up to the table, and just begin their routine. They might start with effleurage, the nice relaxing gliding … Continue reading How to Properly Set the Tone for Massage Sessions
Successful customer service with massage clients is built on communication and trust. An integral piece of building this trust are the basic courtesies of how to offer feedback at the end of a massage session. A good massage therapist will quickly discover that clients enjoy a brief discussion at the end of the massage about … Continue reading Basic courtesies when offering post-massage feedback
Chances are, if you’ve been practicing massage for a while, you are a skilled, effective, and caring practitioner and that you put yourself forward as such with a professional demeanor and appearance. But what about your massage room? Have you ever wondered what it says to your clients about you? Try doing this quick audit the … Continue reading What Your Massage Room Says About You
Many massage therapists worry about providing pleasant service, but clients can be more nervous than we are. After all, it can feel very vulnerable, lying there disrobed on a table for an hour, having a therapist working hard on them. Some clients even worry that they’re somehow inconveniencing or overworking their therapist. This concern comes out in questions … Continue reading Building Connections with Massage Clients
Every field has its own language or lingo, and massage is no different. We all know about the importance of genuinely inviting feedback during massage. You can further connect with and engage your clients by empowering them with the appropriate vocabulary to comfortably and confidently give you actionable feedback. Shared vocabulary is what makes communication work. Rather than … Continue reading Effective Communication with Your Massage Clients
Before a massage session begins, it’s not uncommon for a massage therapist to palpate their client to get a feel for the quality of their muscle tissue and where to focus their treatment. This allows the therapist to understand what techniques to use and perhaps get an indication of the underlying problem. However, palpating without also engaging the … Continue reading Palpating and Communicating with the Client