Simple Question to Add to Your Massage Session

dreamclinic massage seattleCommunication is key between massage therapists and their client, both before the session and while the client is on the table. Despite great technique delivered with care, it’s not unheard of for a client to feel like the therapist almost addressed their primary complaint, but they would have liked a little more work on the problem area. Or the client would have liked the therapist to spend some time on the area or to have focused a little higher or lower along the muscles.

Imagine a client who comes in with a chronic condition, or an injury. The therapist determines where the issue is and starts their massage plan. They work diligently on that issue, and after 20 minutes they feel confident that they’ve done a good job, they’re are ready to move on to the rest of the body so that the client can get an overall effective massage. Question: did they do their best for the client and did they address their primary complaint? Most likely they did, but sometimes not.

When the therapist thinks they are ready to move on from the primary area of complaint, a simple question increases the likelihood of getting results and having a truly satisfied client who is going to not only come back to see that therapist but also refer others to them, and that question is: “Do you feel that we’ve gotten good results? Do you need me to spend any more time here?”

A satisfied client will simply say “yes, you can move on,” but in those occasional situations where something is off, this gives the client the opportunity to speak up for their needs, and the therapist gets instant kudos for caring enough to ask and to check.

End result: happier client, better massage, and a busier clientele.

4 thoughts on “Simple Question to Add to Your Massage Session

  1. Maria Foster

    Completely agree with this advice. Makes me feel important whenever i have a therapist who care about my byody needs and ask questions.

  2. Carolyn

    The last time I had a massage at Dream Clinic the therapist failed to notice that I had booked a 90 minute session and ended the session after 55 minutes. I was disgruntled, disappointed and unsatisfied especially because I can rarely afford to treat myself. And now it seems that I am on your mailing list. So….yeah, there was some really bad communication happening here!!!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

WP-SpamFree by Pole Position Marketing