Most massage therapists charge by their time spent in a session, so dealing with client cancellations and no-shows is a particularly dear subject. Big massage businesses just put their policies out there: 24-hour cancellation or full charge for the missed session. No appointment without a credit card to “guarantee a reservation.” It is a survival … Continue reading Massage Clients Need Training, Too
The other day, whilst talking to massage therapist friends about the best and worst places to do massage, we came up with lots of candidates for best, but the worst won hands down: beauty salons. Yes, it has happened to many massage therapists. It may have been a fill-in job during massage school or a … Continue reading Good Fences Make Good Massages…
Massage therapists like to think we help people deal with stress, injuries and fatigue. But how do we know we help? Massage is, after all one-on-one. We are stars or idiots one hour at a time, and we often don’t take much credit for our clients’ successes or failures. Is a massage therapist a facilitator … Continue reading Massage to Measures
It is a new world for the massage therapist, just as it is for many other personal services industries. App companies are going whole hog into personal service. Rides, house-cleaning, errands, baby-sitters, pet-sitters, and yes, massage therapists. Where is it heading? For a big thumping collision as we struggle to define ourselves, our employers and … Continue reading Plans, Practice and Control
Most successful massage therapists come to a time in their careers when they think about going out on their own. They have worked in spas, medical offices or chain clinics and they have an itch to move out and become independent. Then the question comes up. Why risk all in business? Why not seek out … Continue reading Massaging with Partners
In the early days of a massage therapist’s career, discovering which techniques work well in a treatment session can be baffling. Is it deep tissue? Soothing strokes? Is it short sessions? Long sessions? Is it movement? Breath? Is it the clients’ mindset? Perceived value? Desire? Somehow fumbling about in our dim-lit treatment rooms we establish … Continue reading Knowing Your Client – What Works For One Person Doesn’t Work For All
The footpath from the subway to my university led up the Boston Commons through the State House and down to the other side of Beacon Hill. I took the path often, going to the right side cut-through of the State House to avoid the somber figure sitting on a stone bench in front of the … Continue reading The Path to Progress